05-01-2009 04:32 AM
When HUM is collecting stats from our 3750 switches it seems to be missing the interface TX utlisation.
All other stats (RX Util, errors, inventory) etc seem to work fine.
The switches are running
Version 12.2(35)SE5
Has anyone come accross this before and if so, any idea's how to fix.
I'm guessing IoS upgrade but just wondered if anyone else has come across this before I start to plan upgrading 120 or switches..
Thanks.
Solved! Go to Solution.
05-08-2009 05:17 PM
The 64-bit counter support was the main feature in the HUM 1.X.2 releases. The way you were describing the problem, I had thought you couldn't see these instances when DEFINING the poller. It wasn't clear that the missing instances were only in if*Octets in HistoGraphIt. Good, I'm glad it's working now.
These two daemons are typically down in normal operation. You should not try to start them manually. LMS is working normally.
05-01-2009 08:06 AM
How have you configured your pollers? What version of HUM are you using?
05-01-2009 08:53 AM
Thanks for the quick reply.
Our version of HUM is 1.1.0
The pollers are configured to poll all our 3750 every 5 minutes using the following default templates.
CPU Util
Device Availability
Interface Availiability
Interface Errors
Interface Utilisation
Memory Utilisation
Thanks for any help you can offer..
05-01-2009 09:01 AM
Check the ifOutOctets objects of the various interfaces, and make sure they are incrementing on the devices.
05-01-2009 09:10 AM
Thanks......can you explain the best way to do this please.
I should also mention that HUM is collecting TX and RX utilisation stat from out 3550's, 4507's and 6509's with no problems..
05-01-2009 09:40 AM
You can use the SNMP Walk tool in Device Center to get the ifOutOctets values to see if they are incrementing.
05-01-2009 10:00 AM
Did the SNMP Walk and got the following :-
RFC1213-MIB::ifOutOctets.1 = Counter32: 0
RFC1213-MIB::ifOutOctets.10 = Counter32: 22232125
RFC1213-MIB::ifOutOctets.20 = Counter32: 50218494
RFC1213-MIB::ifOutOctets.30 = Counter32: 0
RFC1213-MIB::ifOutOctets.5179 = Counter32: 0
RFC1213-MIB::ifOutOctets.5182 = Counter32: 0
RFC1213-MIB::ifOutOctets.10001 = Counter32: 1668903728
RFC1213-MIB::ifOutOctets.10002 = Counter32: 1095919562
RFC1213-MIB::ifOutOctets.10003 = Counter32: 2075426549
RFC1213-MIB::ifOutOctets.10004 = Counter32: 1196299431
RFC1213-MIB::ifOutOctets.10005 = Counter32: 1302447247
RFC1213-MIB::ifOutOctets.10006 = Counter32: 2076502706
RFC1213-MIB::ifOutOctets.10007 = Counter32: 881610392
RFC1213-MIB::ifOutOctets.10008 = Counter32: 1458769273
RFC1213-MIB::ifOutOctets.10009 = Counter32: 0
RFC1213-MIB::ifOutOctets.10010 = Counter32: 0
RFC1213-MIB::ifOutOctets.10011 = Counter32: 1266446122
RFC1213-MIB::ifOutOctets.10012 = Counter32: 1386798059
RFC1213-MIB::ifOutOctets.10013 = Counter32: 1330969697
RFC1213-MIB::ifOutOctets.10014 = Counter32: 662143937
RFC1213-MIB::ifOutOctets.10015 = Counter32: 1423234403
RFC1213-MIB::ifOutOctets.10016 = Counter32: 565418507
RFC1213-MIB::ifOutOctets.10017 = Counter32: 1826960764
RFC1213-MIB::ifOutOctets.10018 = Counter32: 1361161655
RFC1213-MIB::ifOutOctets.10019 = Counter32: 0
RFC1213-MIB::ifOutOctets.10020 = Counter32: 0
RFC1213-MIB::ifOutOctets.10021 = Counter32: 855942010
RFC1213-MIB::ifOutOctets.10022 = Counter32: 1325196398
RFC1213-MIB::ifOutOctets.10023 = Counter32: 4742
RFC1213-MIB::ifOutOctets.10024 = Counter32: 5600
RFC1213-MIB::ifOutOctets.10101 = Counter32: 0
RFC1213-MIB::ifOutOctets.10102 = Counter32: 0
RFC1213-MIB::ifOutOctets.10501 = Counter32: 94837887
RFC1213-MIB::ifOutOctets.10502 = Counter32: 1720005462
RFC1213-MIB::ifOutOctets.10503 = Counter32: 5109
RFC1213-MIB::ifOutOctets.10504 = Counter32: 0
RFC1213-MIB::ifOutOctets.10505 = Counter32: 0
RFC1213-MIB::ifOutOctets.10506 = Counter32: 0
RFC1213-MIB::ifOutOctets.10507 = Counter32: 0
RFC1213-MIB::ifOutOctets.10508 = Counter32: 0
RFC1213-MIB::ifOutOctets.10509 = Counter32: 0
RFC1213-MIB::ifOutOctets.10510 = Counter32: 0
RFC1213-MIB::ifOutOctets.10511 = Counter32: 0
RFC1213-MIB::ifOutOctets.10512 = Counter32: 0
RFC1213-MIB::ifOutOctets.10513 = Counter32: 1515478009
RFC1213-MIB::ifOutOctets.10514 = Counter32: 1468150812
RFC1213-MIB::ifOutOctets.10515 = Counter32: 1935996052
RFC1213-MIB::ifOutOctets.10516 = Counter32: 1476773137
RFC1213-MIB::ifOutOctets.10517 = Counter32: 1819484289
RFC1213-MIB::ifOutOctets.10518 = Counter32: 1256649345
RFC1213-MIB::ifOutOctets.10519 = Counter32: 0
RFC1213-MIB::ifOutOctets.10520 = Counter32: 0
RFC1213-MIB::ifOutOctets.10521 = Counter32: 0
RFC1213-MIB::ifOutOctets.10522 = Counter32: 0
RFC1213-MIB::ifOutOctets.10523 = Counter32: 0
RFC1213-MIB::ifOutOctets.10524 = Counter32: 90612563
RFC1213-MIB::ifOutOctets.10601 = Counter32: 0
RFC1213-MIB::ifOutOctets.10602 = Counter32: 0
RFC1213-MIB::ifOutOctets.14501 = Counter32: 0
It looks like they're been recorded on the switch. Is there anyway to tell wich Counter related to which interface? I could ten check a specific port graph on HUM??
05-01-2009 10:17 AM
Static snapshots of a counter don't mean anything. You need to take multiple snapshots to see that the values are incrementing. You can use the ifDescr object to tie an ifIndex to an interface name.
05-01-2009 02:49 PM
Left it a few hours then did the SNMP Walk again and it would appear that the stats are indeed incremeting..
RFC1213-MIB::ifOutOctets.1 = Counter32: 0
RFC1213-MIB::ifOutOctets.10 = Counter32: 22570907
RFC1213-MIB::ifOutOctets.20 = Counter32: 50520050
RFC1213-MIB::ifOutOctets.30 = Counter32: 0
RFC1213-MIB::ifOutOctets.5179 = Counter32: 0
RFC1213-MIB::ifOutOctets.5182 = Counter32: 0
RFC1213-MIB::ifOutOctets.10001 = Counter32: 1709321340
RFC1213-MIB::ifOutOctets.10002 = Counter32: 1100811950
RFC1213-MIB::ifOutOctets.10003 = Counter32: 2079949811
RFC1213-MIB::ifOutOctets.10004 = Counter32: 1201490995
RFC1213-MIB::ifOutOctets.10005 = Counter32: 1305224914
RFC1213-MIB::ifOutOctets.10006 = Counter32: 2079280792
RFC1213-MIB::ifOutOctets.10007 = Counter32: 885930521
RFC1213-MIB::ifOutOctets.10008 = Counter32: 1463408860
RFC1213-MIB::ifOutOctets.10009 = Counter32: 0
RFC1213-MIB::ifOutOctets.10010 = Counter32: 0
RFC1213-MIB::ifOutOctets.10011 = Counter32: 1266446122
RFC1213-MIB::ifOutOctets.10012 = Counter32: 1386798059
RFC1213-MIB::ifOutOctets.10013 = Counter32: 1333747496
RFC1213-MIB::ifOutOctets.10014 = Counter32: 665160389
RFC1213-MIB::ifOutOctets.10015 = Counter32: 1426076735
RFC1213-MIB::ifOutOctets.10016 = Counter32: 568166602
RFC1213-MIB::ifOutOctets.10017 = Counter32: 1831497109
RFC1213-MIB::ifOutOctets.10018 = Counter32: 1366353768
RFC1213-MIB::ifOutOctets.10019 = Counter32: 0
RFC1213-MIB::ifOutOctets.10020 = Counter32: 0
RFC1213-MIB::ifOutOctets.10021 = Counter32: 858720229
RFC1213-MIB::ifOutOctets.10022 = Counter32: 1327974355
RFC1213-MIB::ifOutOctets.10023 = Counter32: 4742
RFC1213-MIB::ifOutOctets.10024 = Counter32: 5600
RFC1213-MIB::ifOutOctets.10101 = Counter32: 0
RFC1213-MIB::ifOutOctets.10102 = Counter32: 0
RFC1213-MIB::ifOutOctets.10501 = Counter32: 95369033
RFC1213-MIB::ifOutOctets.10502 = Counter32: 1721253617
RFC1213-MIB::ifOutOctets.10503 = Counter32: 5109
RFC1213-MIB::ifOutOctets.10504 = Counter32: 0
RFC1213-MIB::ifOutOctets.10505 = Counter32: 0
RFC1213-MIB::ifOutOctets.10506 = Counter32: 0
RFC1213-MIB::ifOutOctets.10507 = Counter32: 0
RFC1213-MIB::ifOutOctets.10508 = Counter32: 0
RFC1213-MIB::ifOutOctets.10509 = Counter32: 0
RFC1213-MIB::ifOutOctets.10510 = Counter32: 0
RFC1213-MIB::ifOutOctets.10511 = Counter32: 0
RFC1213-MIB::ifOutOctets.10512 = Counter32: 0
RFC1213-MIB::ifOutOctets.10513 = Counter32: 1520427998
RFC1213-MIB::ifOutOctets.10514 = Counter32: 1470929529
RFC1213-MIB::ifOutOctets.10515 = Counter32: 1941734403
RFC1213-MIB::ifOutOctets.10516 = Counter32: 1481282682
RFC1213-MIB::ifOutOctets.10517 = Counter32: 1822122488
RFC1213-MIB::ifOutOctets.10518 = Counter32: 1260136632
RFC1213-MIB::ifOutOctets.10519 = Counter32: 0
RFC1213-MIB::ifOutOctets.10520 = Counter32: 0
RFC1213-MIB::ifOutOctets.10521 = Counter32: 0
RFC1213-MIB::ifOutOctets.10522 = Counter32: 0
RFC1213-MIB::ifOutOctets.10523 = Counter32: 0
RFC1213-MIB::ifOutOctets.10524 = Counter32: 561781067
RFC1213-MIB::ifOutOctets.10601 = Counter32: 0
RFC1213-MIB::ifOutOctets.10602 = Counter32: 0
RFC1213-MIB::ifOutOctets.14501 = Counter32: 0
Does this point to a problem with HUM rather than the switch??
05-01-2009 05:14 PM
Quite possibly. More analysis of the symptoms and logs are required. Post a screenshot illustrating exactly what the problem is.
05-05-2009 02:48 AM
Please find attached 2 HUM Histo graphs showing TX and RX utilisation for the same port (fa1/0/1) of the same switch.
The RX Util Graph shows data, however, the TX Graph states "No Data to Generate graph"
From the SNMP Walks above we know that the stats are being gathered and incremented for this port.
This is the same situation with all (120+) of our 3750's.
05-05-2009 10:52 AM
This could be a poller problem. Can you deleted and recreate a poller for this device (or just create a new test poller) to see if the Tx stats return?
05-07-2009 06:56 AM
05-07-2009 09:33 AM
I haven't been able to reproduce this locally. My 3750 is reporting both Rx and Tx stats. However, I am on HUM 1.1.2. You can try upgrading from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-hum , or contact TAC so live troubleshooting can be done on your existing installation.
05-07-2009 11:26 AM
Thanks....can I upgrade from 1.1.0 direct to 1.1.2 or do I need to go through 1.1.1? It's unclear from the Readme file...
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