I have written a custom script for CUE 7.0.2. Basically, the script plays an opening greeting then, if no user input is received, it transfers to an operator. During the time after the greeting plays, the caller hears "are you still there" twice, which is confusing them. How can I remove this - to either go immediately to the operator or to remove the prompt altogether and just have a couple of moments of silence.
Any assistance with this is greatly appreciated.