05-01-2009 04:42 PM
device not getting deleted in Common services . the device is unknown state in DCR
05-01-2009 05:16 PM
What version of LMS do you have? What exactly are you doing to delete the device? What error do you get?
05-03-2009 09:02 AM
we are using LM S3.0 ; i am deleting the device from DCR adn i dont get any error message when i check once again i am able to see the device details in DCR
Sorry for the late reply thanks
05-03-2009 09:46 AM
It sounds to me like you have a pop-up blocker enabled. When you click the Delete button under Common Services > Device and Credentials > Device Management, you should get a pop-up asking if you really want to delete this device, or if you only want to delete devices that are not being managed bu any application.
05-08-2009 02:01 PM
i am getting the POP UP too ; it asks whether to continue then i click to continue \ but i dont get success message like "device has been deleted"
05-08-2009 05:50 PM
Can you post screenshots showing exactly the process you're using, and exactly what you see?
05-13-2009 04:31 PM
05-13-2009 04:43 PM
Are you saying that the pop-up in screenshot 3 never goes away? Or does it just disappear on its own without a final message that the device was deleted?
05-14-2009 07:46 AM
Yes ; it just disappear on its own without a final message that the device was deleted sucesfully
05-14-2009 09:38 AM
I recommend you open a TAC service request so real-time analysis can be done.
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