unity express boot helper installation

Unanswered Question
May 2nd, 2009

I downloaded the file

cue-vm-k9.nme.7.0.2 and language pack

cue-vm-en_GB-langpack.nm-aim.7.0.1.prt1

but when installing after selecting lang selection i am getting the error

File transfer error during download.

Curl error code 19 : Payload file is missing

Error encountered while downloading payload(s)

Unable to install. Please try again

ANY SUGGESTIONS

I have this problem too.
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Markus Schneider Sat, 05/02/2009 - 05:02

You need more than just those two files.

And the language package is version 7.0.1 while the main installation file is 7.0.2.

Probably easiest to just download cue-vm-k9.nme.7.0.2.zip which, along with the language package of the same version, should be all you need. Incidentally, I wouldn't use the boot helper for installing this. A better option would be to use the online installer (i.e. backup, then do a 'software install clean', then restore).

The boot helper installation method is really only meant if the previous CUE version was completely corrupted and cannot be booted anymore, or is so old as to not support the online installer.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/install/upgrade.html

dennisadekola Thu, 07/09/2009 - 06:11

Hi There,

Did you eventually get this working?

Mine says i don't have enugh space on my disk even when after i tell it to clean up the files.

Please help, NM module is still rebooting itself

vasil_ketev Wed, 04/14/2010 - 00:25

Hi All,

I face the same problem. Use the command "show software downlosd status" and it will show you which file you are missing.

cue# software download status
Download request did not complete successfully.
File retrieval error. Please verify if file is on the server.
Error transferring file : ftp download failed cue-vm-en_US-langpack.nm-aim.7.0.5.prt1  code: 19 reason: FTP: couldn't retrieve (RETR failed) the specified file

Hope it helps.

Aaron Harrison Wed, 04/14/2010 - 00:31

Hi

Can you connect to your FTP server (use 'ftp x.x.x.x' with your ip address to test from the Windows command line) and provide a directory listing of the files you have on it?

Aaron

vasil_ketev Wed, 04/14/2010 - 00:46

Hi aaronharrison,


I'm using filezilla ftp server. The Unity is trying to connect to it with username "anonymous" and no password:

(000001) 14.4.2010 г. 10:12:12 ч. - (not logged in) (172.16.1.7)> USER anonymous
(000001) 14.4.2010 г. 10:12:12 ч. - (not logged in) (172.16.1.7)> 331 Password required for anonymous
(000001) 14.4.2010 г. 10:12:12 ч. - (not logged in) (172.16.1.7)> PASS *********
(000001) 14.4.2010 г. 10:12:12 ч. - anonymous (172.16.1.7)> 230 Logged on


So I've created the user in the server and use directory where my Unity files are stored.

The file list is:

cue-installer.nm-aim.7.0.5

cue-vm-en_US-langpack.nm-aim.7.0.5.prt1

cue-vm-full-k9.nm-aim.7.0.5.prt1

cue-vm-installer-k9.nm-aim.7.0.5.prt1

cue-vm-k9.nm-aim.7.0.5.pkg

cue-vm-langpack.nm-aim.7.0.5.pkg

cue-vm-license_50mbx_ccm_7.0.5.pkg

Aaron Harrison Wed, 04/14/2010 - 00:52

Ok - what do you see in the FTP log when you run the installer and it reports the failure?

Aaron

vasil_ketev Wed, 04/14/2010 - 01:01

Hi

I have not enabled the logging. This is the output ftom the server console:

Done retrieving account settings
(000002) 14.4.2010 г. 10:51:25 ч. - (not logged in) (172.16.1.7)> Connected, sending welcome message...
(000002) 14.4.2010 г. 10:51:25 ч. - (not logged in) (172.16.1.7)> 220-FileZilla Server version 0.9.32 beta
(000002) 14.4.2010 г. 10:51:25 ч. - (not logged in) (172.16.1.7)> 220-written by Tim Kosse ([email protected])
(000002) 14.4.2010 г. 10:51:25 ч. - (not logged in) (172.16.1.7)> 220 Please visit http://sourceforge.net/projects/filezilla/
(000002) 14.4.2010 г. 10:51:25 ч. - (not logged in) (172.16.1.7)> USER anonymous
(000002) 14.4.2010 г. 10:51:25 ч. - (not logged in) (172.16.1.7)> 331 Password required for anonymous
(000002) 14.4.2010 г. 10:51:25 ч. - (not logged in) (172.16.1.7)> PASS *********
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> 230 Logged on
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> PWD
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> 257 "/" is current directory.
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> EPSV
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> 229 Entering Extended Passive Mode (|||49999|)
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> TYPE I
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> 200 Type set to I
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> SIZE cue-vm-en_US-langpack.nm-aim.7.0.5.prt1
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> 213 28170556
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> RETR cue-vm-en_US-langpack.nm-aim.7.0.5.prt1
(000002) 14.4.2010 г. 10:51:25 ч. - anonymous (172.16.1.7)> 150 Connection accepted
(000002) 14.4.2010 г. 10:51:44 ч. - anonymous (172.16.1.7)> 226 Transfer OK
(000002) 14.4.2010 г. 10:51:45 ч. - anonymous (172.16.1.7)> QUIT
(000002) 14.4.2010 г. 10:51:45 ч. - anonymous (172.16.1.7)> 221 Goodbye
(000002) 14.4.2010 г. 10:51:45 ч. - anonymous (172.16.1.7)> disconnected.
Retrieving settings, please wait...
Done retrieving settings
Retrieving account settings, please wait...
Done retrieving account settings

This are my account setings:

Aaron Harrison Wed, 04/14/2010 - 01:11

Hmmm.. looks OK. Have you tried validating the MD5 of the downloaded files?

Aaron

vasil_ketev Wed, 04/14/2010 - 01:28

Hi,

No I've jist installed it folowing the procedure.

This is the output from my Unity:

cue# sh software ver
Cisco Unity Express version (7.0.5)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc.

Components:

- CUE Voicemail Language Support version  7.0.5

Aaron Harrison Wed, 04/14/2010 - 01:35

Hi

Well - it looks like it downloads, but then complains that it can't download it. It's possible the file is corrupt. When you download it from CCO it will list an MD5 hash; you can get an MD5 hash tool from the internet to calculate the MD5 on the file you have downloaded. If they are not the same, the file is bad and you need to redownload it.

Regards

Aaron

Aaron Harrison Wed, 04/14/2010 - 02:41

Hi

OK - I can see that your TFTP and secondary CCM are the same IP, and that you are using the secondary CCM as the current ACTIVE callmanager.

This means that the primary CCM (RSF-S01-C02-B01-UCM-1) is either not resolvable via DNS, or is not reachable. This is a separate problem (won't affect your TFTP, but is something you need to fix).

Your non-working phone has 'admin vlan id' set to 4096. Why is this? GO into the settings, press **# to unlock, and clear that setting.

Oddly both phones have IPs in the same IP subnet, so it looks like that setting might not be in effect properly... but try clearing it anyway.

Aaron

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