I want callers to be able to mark messages urgent and private/secure. I changed the user template to allow unidentified callers to do this but what about identified callers? If I log into Unity and leave a message for a user I have the mark as urgent, private and secure but not if I call from my phone (I would think I would be an identified user). FYI - though I changed the user template unidentified callers still can not mark a message urgent or secure. Thanks!