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OPERATOR REQUIREMENTS

alicia.vega
Level 1
Level 1

‎05-04-2009 12:31 AM - edited ‎03-15-2019 05:47 PM

One customer has asked us the following need:

- The operator need to see in every moment the incoming calls queue (identifying calling number) and be able to select the call to answer.

Is this possible? With Cisco IVR we cannot see the incoming calling number and it is not possible to select the calls in the queue.

With Attendant Console????

Thanks!

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Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎05-04-2009 05:57 AM

The Cisco Department|Business|Enterprise Attendant Console does allow an operator to do this. They would see all calls ringing to the operator queue and could answer the one they wanted. Note that there is no "queued" options like there is with IPIVR/CCX. The caller hears basic ring-back until the operator answers the call.

Unified Attendant Consoles: http://cisco.com/en/US/products/ps7282/index.html

Trial software: http://cisco.com/go/ac

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