IPS License and Signature Download Problem

Unanswered Question
May 4th, 2009
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Problem statement:

-License file downloaded & activated on IPS

-Unable to download IPS signature file manually using CCO Account.

Question :

What is the correct way to bind a CCO account to obtain access privilege; inorder to download IPS signature files? On hand: i have the service contract number.

From my understanding:

# Access CCO Account-Profile Manager

# Go to - Additional Access

# Go to -Obtain access to additional service contract(s)

# Input Service Contract Number : xxxxxxx

Please advise, if this is accurate.


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rhermes Mon, 05/04/2009 - 09:15
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You don't need a license to download signatures. You need a license applied on your sensor in order to apply signature (not OS or patch) updates.

Once a sensor has a license applied, it should need any further license attention (unless you re-image the sensor).

J_Vansen_S Mon, 05/04/2009 - 18:16
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hi there, thank you for your reply.

The license has already been applied to my sensor. I have a requirement to download signatures manually and upload to the sensor.

Right now, i am not able to download the signatures manually off Cisco. Due to the privilege limitation of my CCO account. How can i gain that privilege to download signature files?

abinjola Mon, 05/04/2009 - 23:22
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  • Cisco Employee,

Your CCO need privileges to download cryptographic images (include sig files), contact your reseller or acounts team who would further contact cisco entitlement to get this done


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