05-04-2009 05:31 AM - edited 07-03-2021 05:32 PM
Hi, I have installed the WCS 4.1 version and the database is down I don't know how UP the database ... any suggestions??
Thanks
#./WCSStatus
Database server is stopped
Apache server is running
WCS is running
05-04-2009 07:14 AM
If you followed the recommended minimum requirement for WCS, then the only thing I would tell you to do is reload WCS back onto the server.
05-04-2009 07:33 AM
I restart the Linux server , and the database is Down.
05-04-2009 09:57 AM
from a root prompt do the following:
df -h
/etc/init.d/WCS4.xxx (your version here) status
/etc/init.d/WCS4.xxx (your version here) start
If this starts the db fine then do the following:
chkconfig --list|grep WCS
the output should be:
WCS4.x.xx.0 0:off 1:off 2:on 3:on 4:on 5:on 6:off
cd /opt/WCS4.xxx/webnms/logs
tail some of the logs for clues
When you installed WCS did you select to run it as a service?
05-04-2009 11:57 AM
I was thinking that, or maybe he didn't do the restore of the DB properly when the new version got installed. Once you've installed the new version, you need to tell Linux to restore the DB; it should convert the schema, etc to support the new version of WCS you installed. Otherwise, you get WCS with a blank DB. I would retrace the steps performed based on the following document to help with troubleshooting ...
http://www.cisco.com/en/US/docs/wireless/wcs/4.1/configuration/guide/wcsmain.html#wp1077371
Hope this helps,
Craig
08-13-2009 07:26 AM
Hello everyone
We WCS (W2003server) also happens this problem, we stopped momentarily to fix the service manually and resume. There any other solution?
Thank you very much
08-13-2009 07:29 AM
WCS should not stop with no reason. It may happen sometimes but if it's too frequent, then we need to look at the WCS logs.
If you want, post the WCS logs zip file, you can get it from Administration -> Logging.
08-31-2009 03:40 PM
09-01-2009 12:20 AM
In the logs, the only relevant error is that you tried to create guest users with not using a lobby ambassador account. Then the database did not respond.
I will need the full logs.zip output and not only the wcs-1-0.log to see this further.
Make sure you create guest accounts with a lobby admin account and not an admin account.
09-02-2009 06:52 AM
09-02-2009 07:41 AM
Do you have selinux enabled?
Also, do you happen to have a backup job running? Given the fact that WCS is running, some backup programs may have issues trying to backup open files.
Also, what monitoring are you using? and can it alert you if a proc dies. You can always add a proc value to snmpd.conf
09-02-2009 08:11 AM
I forgot to add... OS is Win 2003 Server SP1 all running on VMWare, till August all was OK. There is no backup at this time, it happens randomly. I use BMC PNEt to monitor web login transaction, I get alarm when PNET cannot login to WCS, then I log in via remote desktop, run WCSStatus and see that database server is down :/
09-02-2009 10:55 PM
09-03-2009 05:02 AM
Hmmm...
your db is located at X:\WCS\webnms\db\eval_kit\standalone
is X: a networked drive? perhaps there are some communications issues that are causing problems and/or corruption with the db. TAC should have some solid db commands/checks that you could run
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