- Bronze, 100 points or more
I tried to log in to the IME this morning to one of my IPS sensors on an ASA5520. I was able to log in and navigate the home tab, and the event tab. Whenever I tried to access the configuration tab however, I rec'd an error: "An error occurred loading the configuration, Use Tools->Console Window menu item to see the log".
That log is attached. I've tried uninstalling the IME several times and also accessing the IPS sensor configuration through the ASDM - all to no avail. This is happening on all three of my IPS sensors (different ASA's). Anybody have any advice?
1.) Close IME completely (and any/all other applications using Java,
including all web browsers).
2.) Clear the Java cache by opening the Java Control Panel and under the
General tab > Temporary Internet Files, click the Settings... button,
then the Delete Files... button.
3.) Clear the IDM/IME caches by opening Windows Explorer, navigating to
your user directory, then deleting the .idm, .iev, and idmcache
try now...if this doesnt work then you may have to upgrade IME