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Phone doesnt take updates

George Thomas
Level 10
Level 10

‎05-04-2009 07:21 AM - edited ‎03-15-2019 05:48 PM

Hello,

I am trying to make changes to a phone which is an 6.1.2 cluster and it doesnt take the changes. I am not able to reset the phone from callmanager either. DB replication looks good. Any other ideas would be helpful.

Thanks

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5 Replies 5

dconstantino
Level 4
Level 4

‎05-04-2009 08:05 AM

RE-Boot!!!

Also make sure you are running the latest 6.12 ES

No the SR

ES clears up more that the SR and it is specific to some issues that you are seeing.

Rate This if It Helps

George Thomas
Level 10
Level 10
In response to dconstantino

‎05-04-2009 08:17 AM

DO you know the Cisco Bug ID off the top of your head?

Please rate useful posts.
0 Helpful

Tommer Catlin
VIP Alumni
VIP Alumni

‎05-04-2009 08:11 AM

Check which server the phone is registered to. Can you verify your dbreplication in RTMT that each server is 2 2 and 4 for total? If if have other numbers, dbreplicatoin is not working and possibly why you cant control the phone. If it's only one phone, then it's probably just that phone, but if it's all phones, you have a DB issue.

0 Helpful

George Thomas
Level 10
Level 10
In response to Tommer Catlin

‎05-04-2009 08:15 AM

DB replication is fine.

Please rate useful posts.
0 Helpful

Tommer Catlin
VIP Alumni
VIP Alumni
In response to George Thomas

‎05-04-2009 08:21 AM

I have many 6.12 running and have not seen this issue. If the RTMT logs, do you have any errors related to SDL?

0 Helpful
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