Unanswered Question
May 4th, 2009


I have a AIM-CUE with a 1GB Flash. When I try to add on a 4 port ivr license, I get the following error message:

Downloading ftp cue-vm-license_4port_ivr_7.0.2.pkg

Bytes downloaded : 3319

Validating package signature ... done

compatibility mode

Validating installed manifests .............complete.

The system will be brought to offline state for a brief period

and will be brought back to online state automatically

No work order produced.

The system is back in online state

55296+0 records in

108+0 records out

ERROR - Hot Installation failed.

I am not sure why the installed failed.

Any help appreciated.



I have this problem too.
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jguggehe Tue, 05/05/2009 - 08:10

Which AIM-CUE is this? Is it in the 1861?

What CUE software is running?

PAUL CHEN Tue, 05/05/2009 - 15:37


The AIM is in the 2821 router running 12.4 AES T train IOS.

CUE will allow me to installed the zero ivr port package but not the 2 or 4 port.

CUE config :

se-10-2-1-2# show software packages

Installed Packages:

- Installer (Installer application) (

- Thirdparty (Service Engine Thirdparty Code) (7.0.2)

- Bootloader (Primary) (Service Engine Bootloader) (2.1.14)

- Infrastructure (Service Engine Infrastructure) (7.0.2)

- Global (Global manifest) (7.0.2)

- Service Engine license (License for the Service Engine) (

- Auto Attendant (Service Engine Telephony Infrastructure) (7.0.2)

- Voice Mail (Voicemail application) (7.0.2)

- Bootloader (Secondary) (Service Engine Bootloader) (

- Core (Service Engine OS Core) (7.0.2)

- GPL Infrastructure (Service Engine GPL Infrastructure) (7.0.2)

Installed Plug-ins:

- CUE Voicemail Language Support (Languages global pack) (7.0.2)

- CUE Voicemail US English (English language pack) (7.0.2)

se-10-2-1-2# show software licenses

Installed license files:

- voicemail_lic.sig : 25 MAILBOX LICENSE


- Application mode: CCM

- Total usable system ports: 6

Voicemail/Auto Attendant:

- Max system mailbox capacity time: 840

- Default # of general delivery mailboxes: 10

- Default # of personal mailboxes: 25

- Max # of configurable mailboxes: 35

Interactive Voice Response:

- Max # of IVR sessions: Not Available


- Max installed languages: 2

- Max enabled languages: 2

jguggehe Tue, 05/05/2009 - 16:05

Quite often, that error message comes up when there is a license version mismatch, but from what I can tell you are using the correct versions.

Let me take a look around and see if I can find a reason for why this is happening on yours.

jguggehe Wed, 05/06/2009 - 07:20

Before installing the license, did you reduce the VM storage capacity on the aim?

Please do a show voicemail limits; this should be set to 480. If it is not, please change it using the following config command:

(config)# voicemail capacity time 480

Wilson Samuel Tue, 07/02/2013 - 12:52

Great, I wish they had written it on the installation guide :-)

Thank you, and as usual, 5 Stars!


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