UCC Problems

Unanswered Question
May 4th, 2009

We've been running UCC in production since the product has reached GA status.  There are still two weird problems I am running into on a regular basis.

Every few days or so, the software seems to stop responding.  SNR calls go straight to voicemail without UCC picking the call up and DISA calls just keep ringing and never answer.  If I restart the services everything comes back online immediately.

The other problem I am having is with the client.  When the client tries to pull a large number of contacts via MAPI the data set gets truncated and returns empty records where the contact should appear.

Both problems were reported to Callcomm, but I still have not heard back from them.


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Steven Smith Mon, 05/04/2009 - 12:17

Do you have a TAC case opened on this issue?  This sounds like something that would much better served through TAC.

I can't find the info right now, but I have heard of some problems with large amounts of contacts and call connector.  TAC should be able to tell you more.

greenturtlesteak Mon, 05/11/2009 - 06:59

I do have TAC cases opened for each of these problems.  Not much progress has been made on either one though.

Are there any partners out there with a successful UCC deployment at a client site yet?  Even with the software at its current state I don't feel anywhere near comfortable recommending this to a client.


Tony Huynh Wed, 05/13/2009 - 13:10

Can you provide the TAC case number so that I can look into this?



greenturtlesteak Wed, 05/13/2009 - 13:19

Thanks for the follow up, Tony.

SR611370705 - MAPI contacts with empty data

SR611370663 - UCC becomes unresponsive

I just got an email from Callcomm with updated binaries for the client.  I'll install that this afternoon and will see if that fixes the problem.