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autoattendant console on callmanager 5.1

aakhilsameer
Level 1
Level 1

hi

i configured pilot point ,attendant console user,application user etc and installed plugin in my pc.

now when i call the pilot number,i am getting only engaged tone and whn dialling a number form attendant console hetting a test message "no free line available".

can u please help me to configure it step by step.

3 Replies 3

Dennis Mink
VIP Alumni
VIP Alumni

verify the following:

-make sure your pilot point has any members (extensions) assigned to it.

-have you associated a "controlled" device to the ac user? (in cucm admin paget go to application user-->ac)

-also, can you dial the individual extensions that make up the attendant phone? internally or externally?

Please remember to rate useful posts, by clicking on the stars below.

hi

my pilot point is not registered to ccm..

there is no other number like pilot point..there are group number in pilot point..

i have associated ac user with cti 3 groups..

i have associated acdevice user with phone ..

my attendant console showing numbers in directroy ...but when i am calling from there showing "no line available"..

pleas ehelp..

why pilot point is nto reguistering..

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