Im having a strange issue with Cisco Unity Viewmail. Im currently running Cisco Unity 5.0(1) and Outlook 2007 (12.0.6423.1000 SP2 MSO 12.0.6425.1000). I have had several people within the office complain about this ceasing to work just recently, now I do remember that within the last few days Microsoft pushed out SP2 for Office 2007. But I too am running the same version of viewmail 7.0(2) and outlook and I am having no issues. I have had the users that are having problems upgrade viewmail to the latest version 7.0(2) and restart with no luck. Anybody had similar issues or know how to fix this problem?
Sounds like you are running in to the following defect:
VMO Should work with Microsoft Office Communicator
What type of problem are you seeing? It could be the Outlook plug-in is getting disabled by Outlook. Something you can try:
1. Close Outlook and disconnect any Activesynced devices. Also need to close/exit Microsoft Office Communicator as these all hold Outlook in memory.
2. Deinstall ViewMail.
3. Search for in hidden files the following (extend.dat, frmcache.dat). They exist within the user's profile. Delete these (they will be recreated when you open Outlook.
4. Reinstall Viewmail.
5. Restart Outlook.
Hope this helps! Ginger