UCCX 7.x Agent Desktop Field Display Character Limitation

Unanswered Question
May 5th, 2009
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Is there a hard character limitation when I display fields on the agent desktop via ECC variables, beyond screen width limitations?



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joshuamarsh Thu, 05/07/2009 - 08:13
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Bump. Anybody have any idea on how I figure out this limitation? Could someone point me to a doc?

joshuamarsh Mon, 05/11/2009 - 08:00
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The only thing I can find is from the step reference guide, and is only vaguely related:

"Though the number of characters which you can pass in a custom call variable of

the Set Enterprise Call Info Step is unlimited, if you include more than 40

characters, the extra characters will be lost when the variables are stored in the

database and reports will not contain that additional information."

Although this does not exactly answer my question, I think by inference, I can gather that there is no character limitation on the ECC variable; however, I have to have verification on this. Can someone please point me to something that would answer this question?

I'd love some feedback on this. Talking to myself isn't getting me very far :).

Thank you,



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