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IPMA and EM

j.huizinga
Level 6
Level 6

‎05-05-2009 07:44 AM - edited ‎03-15-2019 05:51 PM

I have the following:

IPMA and the manager has a 7970

When I configure the manager with a device name (SEPXXX) it works, I have the icons on the screen.

However when I try to configure the manager to use a device profile, I never see the icons on the screen. I restarted the IPMA service several times, but it seems that when I select the device profile it wont work.

According to the manual EM should work for the managers.

I am using CM 6.1.2

Any idea?

Thanks,

JH

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2 Replies 2

Not applicable

‎05-11-2009 06:58 PM

check for the following configurations:

- "Mobile Manager" check box is checked at Manager Configuration Page.

- EM Device Profile is selected in the drop down for "Device Name/Profile" (and not the static phone) at Manager Configuration Page.

- The EM Device Profile is configured with Softkey template for IPMA Standard Manager.

- The EM Device Profile is subscribed to IPMA Phone service.

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j.huizinga
Level 6
Level 6
In response to

‎05-14-2009 03:17 AM

This was all correct, but finally after a reboot of CM it worked.

when making a small change you have to restart the IPMA service, and after many restarts it seems completely unstable, only a reboot clears up the mess.

I shall make an upgrade to 6.1.3 to see if IPMA is more stable.

Thanks,

Jan

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