Call Manager User Pin

Unanswered Question
May 6th, 2009

There is a account in Call Manager that will not accept PIN reset. What could be the issue.

I have this problem too.
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patel.nishit Wed, 05/06/2009 - 02:03

we have adnin right to the callmanager, but it won't accept pin reset.

Is their any way we could fix this

patel.nishit Wed, 05/06/2009 - 02:21

We login in with the admin rights to the callmanager and reset the pin and it get accepted but when the user login to the phone with that new pin it says authentication failed.

Ratheesh Kumar M Wed, 05/06/2009 - 05:26

check your credential policy. Remove the option "user change PIN at first login"

HTH

Ratheesh Kumar M

patel.nishit Wed, 05/06/2009 - 05:36

I have check and this option is not selected so what else could be the issue.

Ratheesh Kumar M Wed, 05/06/2009 - 05:41

is there any db replications issues. Like the changes you are doing is not taking effect. when you change the name and all, is that taking effect.

Whats the PIN u r giving over there. numeric only right ???

patel.nishit Wed, 05/06/2009 - 05:44

When we reset the PIN on the call manager it accepts it and but when a user then tries to login to phone with that new pin it fails.

patel.nishit Wed, 05/06/2009 - 05:59

None of that, just a handful of users that won't reset on PIN.

We did change from using account name to employeenumber, last night.

patel.nishit Wed, 05/06/2009 - 05:59

I have check and this option is not selected so what else could be the issue.

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