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Call Manager User Pin

patel.nishit
Level 1
Level 1

There is a account in Call Manager that will not accept PIN reset. What could be the issue.

10 Replies 10

islam.irshaid
Level 1
Level 1

Maybe you don't have the privileges

we have adnin right to the callmanager, but it won't accept pin reset.

Is their any way we could fix this

We login in with the admin rights to the callmanager and reset the pin and it get accepted but when the user login to the phone with that new pin it says authentication failed.

check your credential policy. Remove the option "user change PIN at first login"

HTH

Ratheesh Kumar M

will check and see if this works.

I have check and this option is not selected so what else could be the issue.

is there any db replications issues. Like the changes you are doing is not taking effect. when you change the name and all, is that taking effect.

Whats the PIN u r giving over there. numeric only right ???

When we reset the PIN on the call manager it accepts it and but when a user then tries to login to phone with that new pin it fails.

None of that, just a handful of users that won't reset on PIN.

We did change from using account name to employeenumber, last night.

I have check and this option is not selected so what else could be the issue.

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