Can we change roles of HELPDESK user

Unanswered Question
May 6th, 2009
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Our company is using Ciscoworks LMS 3.0.1

WE have created new user with helpdesk previleges.

IN user login profile ,HUM is not displayed and we even want to set some additional previleges to this user.

we want the user to do some changes in campus manager topology.

how we can change the roles of helpdesk user.


with regards,


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Overall Rating: 3.5 (2 ratings)
David Stanford Wed, 05/06/2009 - 05:40
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  • Cisco Employee,

You can't changed the privileges of the helpdesk role itself.

If you integrate LMS with ACS you can have this added granularity for accounts, giving/removing certain permissions.

mkareemashraf Sat, 05/09/2009 - 01:05
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Thanks for your response.

I want to known which user will have the privileges to see HUM portel and access the other applications with only read


WE have helpdesk users to monitor the network and they have to monitor all modules and even monitor HUM portel in their user profile.

Can this be done.


with regards,



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