Autoattendant console

Unanswered Question
May 6th, 2009
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hi


i configured attendant console with pilot point and hunt memmbers.

then i connncted my console pc through one extesion,calls are passing thru pilot point to members.but icant see anything related to pilot point transfer friom my console.

i should be able to see the calls comign to pilot point from console ,right?

please help..


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Jaime Valencia Wed, 05/06/2009 - 04:47
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NO, you only see your lines in AC client


HTH


java


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aakhilsameer Wed, 05/06/2009 - 06:56
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hi


so ,if i am a receptionist and i want to see the calls coming to pilot point and to manage from console,its not possible?

only the calls associated to my phone can be manipulated with this console,right?


please...

Jaime Valencia Wed, 05/06/2009 - 07:10
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i guess you don't understand how AC works


calls arrive at pilot point and are sent to the members of hunt group.

pilot point is a virtual number


Read this doc to understand the way AC works


Cisco Unified Communications Manager Attendant Console

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsccmac.html


HTH


java


if this helps, please rate

Hi Java

Hope you are OK.

Please let me know if I can use the AC user that is created in a shared active directory for all CUCM clusters. Currently one of the CUCM cluster is using the AC user for a console, but I want to use this AC user to other CUCM cluster's user.


Is possible?

Version 4.1.3

Regards

Andres


Jaime Valencia Thu, 05/14/2009 - 08:34
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Doing fine, thx.

Hope you're OK as well.


There should be no problem with this, you can also create different users per site so you can manage this independently and avoid having just 1 point of failure for all clusters.


Q. How do I change the Attendant Console username and password for JTAPI applications?

http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml#qa23a


HTH


java


if this helps, please rate

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