HTTP Status 500 error in RME while Upgrade Knowledge Base

Answered Question
May 6th, 2009

HTTP Status 500 error in RME while Upgrade Knowledge Base. (see attachment)

Please help.

Bug again...?

I have this problem too.
0 votes
Correct Answer by Joe Clarke about 7 years 5 months ago

This is actually known bug CSCsl44337. It will be fixed in LMS 3.2 due out early this summer.

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Overall Rating: 2 (1 ratings)
orsonjoon Wed, 05/06/2009 - 06:25

Log file doesn't say much to me, am only simple network engineer...;)

Restarting the deamon manager didn't help, please help.

David Stanford Wed, 05/06/2009 - 06:58

Can you try the following to see if the error goes away:

-- Stop the daemon manager

-- Go to the directory NMSROOT/MDC/tomcat/work/Standalone/localhost

and delete everything in under here, files and folders. You should see something like this under here:

campus CSCOnm_servlet ipm rme

campus_servlet CVng JSP_CAMPUS

cmapps cwhp JSP_cmf_security

You can delete all of these and once they are removed restart the


Note -- NMSROOT is the install path LMS

ex) Solaris /opt/CSCOpx

Windows c:\progra~1\CSCOpx

Give it about 15 minutes to get everything restarted and rebuild the

servlets we just cleared.

Now let's go into the GUI and try to access the link that was giving the

server error.

Does it give the same error?

tadams7541 Thu, 02/18/2010 - 07:17


I've found a way to push the images without needing to update the Knowledge base. Just used "Distribution by Image" instead of "by device". Sorry for bumping an old topic.


Is there a workaround for LMS 2.6 for this issue? I've looked for the knowledge base files on the FTP that is mentioned in the help files, but have had no luck. We currently do not have a 3.2 license, and I need to be able to push out an IOS to some routers. Evidently, I can' t do that without first updating the knowledge base. My software management in RME says there is "NoCandidate" for this router, and I'm assuming that's due to the out of date knowledge base. Any thoughts?


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