Hi Brad and netpro,

Thank you for your help. I'll give you better rate later. :) I've tried to look into Exchange System Manager but not fount the user's mailbox size there. Please advise which directory or path in exchange system manager should i look into? Thanks you very much, i'll give u better rate later. :)

Find the user in Active Directory Users and Computers. Double click the user, and click the "Exchange General" tab. This shows where the mailbox is located in Exchange. Then open Exchange System Manager and find the mailbox, there is a column off to the right that shows the size of all the users' mailboxes in KB.

Brad

Hi Brad and netpro,

Thank you for your good informations. Can i have 2 last extremely helpful answer ? :) I'll rate extremely helpful after that. :)

For example:- 1 user named John with extension number 22221 having 1000kb in his mailbox.

Last 2 question:

1.) Can i delete probably 10kb of the 1000kb ? How to do it?

2.) Can i empty john mailbox? how to do it?

Thanks and appreciation.

You'll need to log into the mailbox and delete the messages manually. You can use Outlook Web Access (OWA) to gain access to the mailbox and delete messages that way by going to something similar to http:///exchange/ and logging in.

Hi bmagnani and netpro,

Thank you very much for your sharing and helps.

1.)You can use Outlook Web Access (OWA) to gain access to the mailbox and delete messages that way by going to something similar to http:///exchange/ and logging in.

Please advise steps how to do that for example the unity 4.0(4) that run for users vm. Unity ip address is 165.204.184.8 . Mind to explaint further for belows:-

http:///exchange/ and logging in.

__________________________________

2.) Based on the attachment, you can see there's a "purge" but it's just grey out. Please advise steps how to purge/delete or empty users voicemail mailboxes.

Thanks and appreciation.

1) If Exchange is on the same server as Unity you'd type in:

http://165.204.184.8/exchange

Then you should be prompted with the login screen, and you will enter the domain\alias then the user's password.

2) What you're seeing as far as the grayed out Purge option is for purging the entire mailbox once the mailbox is marked for deletion. This does not purge messages within the mailbox so I don't think this is what you're looking for.

Brad

Hi Brad and netpro,

What should i entry for the domain\alias? It should be user's account and password or UnityAdmin?

Thanks.

sorry i accidentally attached too many same attachment. As you can see in the attachment, It's logged on by "Png-voice\UnityAdmin"

You login with the PNG-VOICE\useraccount

Plus, by looking at those mailboxes, it says the last login was by UnityAdmin which indicates Unity is not configured correctly. UnityMsgStoreSvc should be the only account logging into the mailboxes. I would re-read the installation guide and make sure all of your permissions are correct and that you're using all of the correct accounts.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/404/installation/guide/ex/IG_019.html#wp1675532

Brad