Hi David

Thanks for your reply.I believe not ready would be enough.Please let me know as in how we can achieve this in a cisco ipcc enterprise 7 environment or if you could share any document for this.

Hello,

You would need to create desksettings with a "Work mode on incoming" setting of "Required" and a "Wrap up time" of 9 seconds (which should probably be equal to 3 rings).

HTH

--bas

I think it should be the RingNoAnser-Time (ICM / IVR) Deployment

If all you're wanting to do is set the agent to a 'not ready' status if they don't answer a call - then you don't need any customization. You just have to configure a RONA timer and then script for it. When the call is routed to an agent and the agent doesn't answer....ICM pulls the call back and sends to the next agent - or queues the call. In addition, the agent is set to 'not ready' so no more calls are sent to an AWOL agent.

Is this a CVP deployment?

Robb

Hi Robb

Yes it is a CVP deployment.Can you please elaborate more on the script which you have mentioned.

There is a full description in the CVP Config Guides. For example, see "Configuring Unified CCE Re-route On No Answer for Unified CVP" on page 417 of the CVP 7.0(2) Config Guide.

Can I ask why you do not use auto-answer on the IP phone and avoid this?

Regards,

Geoff