Unity Connection 7.0 - call handler "sorry" message for AA

Answered Question
May 6th, 2009
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Although I have seen many people ask the same question and I have browsed through the answers I still do not have a clear understanding of why I am getting the "Sorry (custom greeting) is not available" message.

Using Business Edition 7.0 with Unity Connection 7.0

In Call Manager Admin

Created a CTI route point called AA1

Associated Line 1 with extention 2950

In Unity Admin

Created a system Handler called AA-Greeting, assigned extension 2950 and recorded greeting.

When I dial 2950 from an IP phone I get the sorry message but I want it to play my greeting only so that I can set up an AA.

Some suggestions I read were not to use system call handlers - but those are the only call handlers I can find...

Am I close? The documentation is all over the place and I have been at this for some time. Ultimatly I want calls going to 2950 to play a greeting with menu options 1,2,3 - just standard AA stuff.

Any help would be greatly appreciated.



Correct Answer by Eldho E Kuriakose about 7 years 11 months ago

record or upload file at edit> greetings> standerd > recording

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Correct Answer
Eldho E Kuriakose Wed, 05/06/2009 - 07:21
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record or upload file at edit> greetings> standerd > recording

HEATH FREEL Wed, 05/06/2009 - 08:11
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Perfect - thank you....

Once I found it, its a piece of cake.


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