How to find the S/N of a 7941 on CUCM 7.0

Answered Question
May 6th, 2009

Thieves stole a CP-7941 and we are trying to determine what is the serial number of the phone.

Is there a way to find out on CUCM 7.0?

Thanks for the assistance and support.


I have this problem too.
0 votes
Correct Answer by Adrian Saavedra about 7 years 8 months ago

Hi Leo,

I used Serial Grabber with CM 6.1. It works fine.

You can try it with CM 7.

Hope it helps.

Best regards,

- Adrián.

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Overall Rating: 4.3 (5 ratings)
chadlincoln Wed, 05/06/2009 - 19:02

All you can get from CUCM is the MAC address if it was already configured. It won't give you a serial number. Sorry to hear about that.

Please rate if this helped.

Jaime Valencia Wed, 05/06/2009 - 20:55

There are some tools that might help, but they need to have the phone plugged in so they can retrieve the info.

In your case since the phone is gone there is no way to get the info as CUCM is never aware of such information.



if this helps, please rate

Leo Laohoo Wed, 05/06/2009 - 21:56

Hi Java,

Thanks for that. Do you know what tools are available to determine the serial number of the phone when it's plugged in?

chadlincoln Thu, 05/07/2009 - 04:53

It's not a tool. Log into your CM. Go to Device, phone, find the phone that you want the serial number for. Click on the ip address of the phone that is blue and is a link. It will open up a browser to the phone. From there on the first page, you can find the serial number.

Please rate if this helps.

Leo Laohoo Thu, 05/07/2009 - 18:06

Hi Adrián,

+5 on this SerialGrabber link. Veeery useful indeed!


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