Could you please post "show flash:" and your telephony-service config?

Make sure the moh file is in flash.

Make sure you have the tftp-server flash:mohfile.wav where "mohfile.wav" is the exact name of the file you have in flash.

Make sure under telephony-service you have the command moh mohfile.wav where mohfile.wav is the exact name of the file you have in flash.

That is the base configuration you should have.

Please rate if this helps.

A couple of items:

A music file must be in stored in the router's flash memory. This file should be in G.711 format. The file can be in .au or .wav file format, but the file format must contain 8-bit 8-kHz data; for example, ITU-T A-law or mu-law data format.

Once that is there, add the following commands.

config t

!

tftp-server flash:music-on-hold.wav

!

telephony-service

moh music-on-hold.wav

I have taken the time to document this and feel it woul be beneficial to others

please rate if you find this helpful

Download Audacity ( google it)

open audacity

Change Project to 8000hz (lower left hand corner)

Go to edit and then preferences

Change Uncompressed export format to “ AU (Sun/Next 8:bit ULAW)”

Load audio file

Select a space where someone is not speaking

Go to effect and noise removal

Click get noise profile

Close effect

Select all

Choose effect and noise removal

Click remove noise

Select all

Choose effect and then normalize

Click ok

Select all

Choose effect and then compressor

Change threshold to -42db

Change ration to 10:1

Uncheck normalize

Click ok

Click file

Choose export as au.

Save as “ filename.au”

Upload file to router via tftp

specify the file in CME GUI