CUE AA transfer problems

Unanswered Question
May 6th, 2009

Hi,

we use the number2name-anidnis.tcl script from Paolo with the AutoAttendant Menü

on CUE.

Our Problem:

Someone dials the AA number and select for example the two (this is a voice-hunt group or a single number),

then the call disconnet.

Without the the AA Menü we have no Problems with number2name, and without the number2name script we have

no Problems with the transfer.

System: ccme vERSION 7.0(0)

IOS: Version 12.4(20)T

CUE: Cisco Unity Express Version 3.2

The Konfig:

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

supplementary-service h450.12

dial-peer voice 1 pots

description ** Amt rein **

service num2name

incoming called-number .T

direct-inward-dial

dial-peer voice 550 voip

description **AutoAttendant CUE **

destination-pattern 550

session protocol sipv2

session target ipv4:10.1.0.6

dtmf-relay sip-notify

codec g711ulaw

no vad

SIP Gateway: 10.1.0.3

SIP Port Number: 5060

DTMF Relay: sip-notify,sub-notify

MWI Notification: outcall

MWI Envelope Info: disabled

Transfer Mode: bye-also

SIP RFC Compliance: Pre-RFC3261

Regards

I have this problem too.
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tstanik Thu, 05/14/2009 - 06:15

CUE is configured to use BYE-Also for transfers. Maybe the CME TCL scripts don't work with the SIP Also header field. You might want to try the other CUE settings, e.g.

ccn subsystem sip

transfer-mode semi-attended

At least if the transfer fails this should allow CUE to recover the initial call.

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