DEVICE_TARGET_ABORT_IND message received from Peripheral(5000)

prakashj · ‎05-06-2009

Agent is going to reserve state when call arrives and calls is disconnecting.

CSS/partition are there

We have a setup with follwing components...

icm - 7.2 (duplexed)

cucm - 6.1 ( cluster of 3, 1 pub & 2 sub )

cVP - 7.0 (load balancing)

prakashj · ‎05-06-2009

The following error i got from CVP

17:22:46 Trace: DEVICE_TARGET_ABORT_IND message received from Peripheral(5000) CRSCallID(Date 149144 ,ID 696), NetworkTarget(5000),MRDomain(1), Agent(5009).

17:23:46 Trace: DEVICE_TARGET_ABORT_IND message received from Peripheral(5000) CRSCallID(Date 149144

prakashj · ‎05-06-2009

sorry earlier message was from ICM and the below error from CVP

7:12:29 Trace: 00000012: CALLFLOW: IP transfer - Agent hung up : DNIS = 7001234567152 : GUID = 2F9064F80304001F20345DD2A3A0591F : CID = 9FE79F26397F11DE83D10022915807EC

17:12:29 Trace: 00000012: CALLFLOW: Call ended : DNIS = 7001234567152 : GUID = 2F9064F80304001F20345DD2A3A0591F : CID = 9FE79F26397F11DE83D10022915807EC

17:12:29 Trace: 00000011: CALLFLOW: Call successfully established (slow start) : DNIS = 8881 : CID = 9FE79F26397F11DE83D10022915807EC

17:12:31 Trace: 00000011: CALLFLOW: Disconnecting caller because agent hung up. : DNIS = 8881 : CID =

csshenoy80 · ‎05-06-2009

The error seems to be when the CVP is trying to transfer the call to the IP Phones, the CVP is not able to reach the partition of the CUCM IP Phones.

Check the Call Search Spaces.

Does your setup include Gatekeeper.