cisco supervisor desktop

Unanswered Question
May 7th, 2009

I have installed CAD on my laptop an am able to log into the agent desktop.

Also I have installed the supervisor desktop, when I log in with my AD UID and password, i receive an "invalid password and or user ID"

I have double checked my user settings on IPCC (v5) and I have the agent, supervisor and administrator capabilities set against my UID.

any ideas?

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Overall Rating: 5 (2 ratings)
Chris Deren Thu, 05/07/2009 - 05:39

The default password to supervior desktop is the same as the username, try that and let us know.


Dennis Mink Thu, 05/07/2009 - 17:35

I have just tried that,

still invalid UID/PW.

what is it authenticating against?

Dennis Mink Thu, 05/07/2009 - 17:36

in addition to this, I have just check with the supervisors at out call center; they are still able to log in.

SHAIHAN JAFFREY Thu, 05/07/2009 - 20:41

Follow these steps

1)login to Cisco Desktop Administrator

2)personnel Configuration


4)supervisor properties

change the password and then try logging supervisor desktop.




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