phone ringer selection has 20 plus on main line only 7 on second line

Answered Question
May 7th, 2009

Hi if I want to select a ringer for my main line I have over 20 ringers to select from but if I want to select ringers for my second line 7 to pick from and none of them include the basic cisco ones like the "are you there" ringtone, has anyone seen this before?

I have this problem too.
0 votes
Correct Answer by Rob Huffman about 4 years 11 months ago

Hi Efrain,

Sure you can :)

The following sections describe how you can customize the phone rings that are available at your site by creating PCM files and editing the Ringlist.xml file:

The Ringlist.xml file defines an XML object that contains a list of phone ring types. This file can include up to 50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified CallManager contains this file.

The CiscoIPPhoneRinglist XML object uses the following simple tag set to describe the information:

The following characteristics apply to the definition names. You must include the required DisplayName and FileName for each phone ring type.

DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the Cisco Unified IP Phone.

FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.

--------------------------------------------------------------------------------

Note The DisplayName and FileName fields must not exceed 25 characters.

--------------------------------------------------------------------------------

This example shows a Ringlist.xml file that defines two phone ring types:

Analog Synth 1

Analog1.raw

Analog Synth 2

Analog2.raw

Custom Phone Rings

Introducing Custom Phone Rings

Cisco Unified IP Phones ship with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified CallManager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist.xml) that describes the ring list options that are available at your site, exist in the TFTP directory on each Cisco Unified CallManager server.

You can get a copy of the Ringlist.xml file from the system using the following admin cli "file" commands:

admin:file

file list*

file view*

file search*

file get*

file dump*

file tail*

file delete*

Customizing and Modifying Configuration Files

You can modify configuration files (for example, edit the xml files) and add customized files (for example, custom ring tones, call back tones, phone backgrounds) to the TFTP directory. You can modify files and/or add customized files to the TFTP directory in Cisco Unified Communications Platform Administration, from the TFTP Server File Upload page.

Here is some related info;

Customizing the Cisco Unified IP Phone

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7965g_7945g/6_1/english/administration/guide/7965cst.html

There are also some good answers in this thread;

From Bill;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbf39e5/2#selected_message

Hope this helps!

Rob

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Rob Huffman Thu, 05/07/2009 - 12:35

Hi Efrain,

This is due to the fact that there are actually two different Ringlist files. This can be changed as shown in this good thread (Thanks Jorge!)

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddfd0b1/7#selected_message

Hope this helps!

Rob

gonzalezel Thu, 05/07/2009 - 12:53

Great this might help, is there any way to change it in UCM 6.1 Linux?

Correct Answer
Rob Huffman Thu, 05/07/2009 - 13:12

Hi Efrain,

Sure you can :)

The following sections describe how you can customize the phone rings that are available at your site by creating PCM files and editing the Ringlist.xml file:

The Ringlist.xml file defines an XML object that contains a list of phone ring types. This file can include up to 50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified CallManager contains this file.

The CiscoIPPhoneRinglist XML object uses the following simple tag set to describe the information:

The following characteristics apply to the definition names. You must include the required DisplayName and FileName for each phone ring type.

DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the Cisco Unified IP Phone.

FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.

--------------------------------------------------------------------------------

Note The DisplayName and FileName fields must not exceed 25 characters.

--------------------------------------------------------------------------------

This example shows a Ringlist.xml file that defines two phone ring types:

Analog Synth 1

Analog1.raw

Analog Synth 2

Analog2.raw

Custom Phone Rings

Introducing Custom Phone Rings

Cisco Unified IP Phones ship with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified CallManager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist.xml) that describes the ring list options that are available at your site, exist in the TFTP directory on each Cisco Unified CallManager server.

You can get a copy of the Ringlist.xml file from the system using the following admin cli "file" commands:

admin:file

file list*

file view*

file search*

file get*

file dump*

file tail*

file delete*

Customizing and Modifying Configuration Files

You can modify configuration files (for example, edit the xml files) and add customized files (for example, custom ring tones, call back tones, phone backgrounds) to the TFTP directory. You can modify files and/or add customized files to the TFTP directory in Cisco Unified Communications Platform Administration, from the TFTP Server File Upload page.

Here is some related info;

Customizing the Cisco Unified IP Phone

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7965g_7945g/6_1/english/administration/guide/7965cst.html

There are also some good answers in this thread;

From Bill;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbf39e5/2#selected_message

Hope this helps!

Rob

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