We need to transfer a call from AA directly into a specific voicemail box. I have read Alberto's document on how to accomplish this but we have been unsuccessful so far (see my detailed comment on that document). Our configuration is SPA9000 + SPA400 + SPA962. We are currently only using the PSTN via the SPA400 (no ITSP yet).
One of the steps in that document involves setting up a hunt group "shortcut" to a specific voicemail box. When used alone, this will allow a caller on one of our internal SPA962s to transfer a call into voicemail, and will even allow AA to transfer the call to a specific box but ONLY when AA is called from inside (we do that for testing). External callers are not able to get the transfer to work.
So we were excited to see Alberto's document but cannot get it to work they way he suggests, even for calls being directed from the inside. Using the xxxx<:@127.0.0.1:5083> dial plan substitution does not seem to get the call to the hunt group.
I am trying to understand what that destination means, as well. What is at port 5083 on the local unit? I guess the crucial question is why doesn't the VMxxxx destination work for calls that were originated from the SPA400 and are being "managed" by them (remember that I am pretty sure I can forward a call from the outside to a huntgroup from an internal phone).
Thanks for your help.