We have IPCC setup located at central location and rest of two locations (eg. site A, site B) are conneted over wan where agents get log on to CTIOS application. When agents get log on to site A only, they can receive the calls properly. But when agents get log on to site B only, calls get dropped while transferring to agent and agent gets an error message on his softphone as "Agent state set to Not Ready because calls routed to you were not recieved." What could be the issue?
I have this problem too.