Login successful the redirection to a blank page

Unanswered Question
May 8th, 2009


After installing UCCX 7 and running setup for initial configuration, i faced a problem:

When i login through the web interface, it prompts me for a user id and password, and after entering them correctly, i am redirected to a blank page, and i see the following url:

Your help is really appreciated,


I have this problem too.
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Chris Deren Fri, 05/08/2009 - 04:11

Sure, if you have valid contract, under CCO page go to Support and then follow software download for voice--> contact cetner.


Mustafa Al Housami Fri, 05/08/2009 - 22:20

I downloaded the file 7.0.1_SR02_Build99.exe from cisco.com and i patched the UCCX, but i am still facing the same issue

Mustafa Al Housami Sun, 06/28/2009 - 01:56

hello jamiedoherty,

are you using the login account: Administrator/ciscocisco after the installation or the username that you have created during the installation ???

- If you are using Administrator/ciscocisco then it is normal because this user is only used during setup

- If you are using the end user configured on the cucm and that is selected to be the ccx admin (selected in the user configuration during the initial setup), and still not working try to format and reinstall windows OS 2003 and the UCCX software

Good luck

jamiedoherty Sun, 06/28/2009 - 05:24

I was, I opened up a TAC case to find out! Boy was that humbling. Thanks for your reply though.

Documentation isn't particularly strong for this product!

Mustafa Al Housami Sun, 06/28/2009 - 05:54

Hi Jamie,

you can find attached a pdf file that explains the initial setup and the basic configuration of UCCX

I hope that this file will help you in solving your problem



Isaac Romero Tue, 08/18/2009 - 03:16


I'm having a similar problem.

I delete by mistake the admin user from the CCM. Then I created the end user again but I can't login to CCX.

If I try to login with Administrator/ciscocisco it redirects me to the j_security_check blank page.

Is there any way to get to the initial setup and set the admin user again?




Isaac Romero Tue, 08/18/2009 - 03:55

Hi Moustafah, the end user used to login to the CCX was not assigned to any group.

Before deleting it I was able to login to the CCX with that user.

Mustafa Al Housami Tue, 08/18/2009 - 03:57


try to add the role "Standard AXL API Access" to a group then assign the group to the user and then try to login

Isaac Romero Tue, 08/18/2009 - 04:03

Ok, I'll try it tomorrow, now I don't have remote access to the CUCM.

Thanks for your help!

philippe.cousineau Thu, 10/29/2009 - 07:45

I am having the same problem : it stay on j_security_check with a blank page.

I have see that if I enter a wrong user it show the Unotorized message.

But with the Administrator ciscocisco

I have this error.

I have try to do the solution 1 on :


but I have no C:\winnt\system32\ccn or .ini file.

any idea ?

I can't do the solution 2 that tell me to modify AD.

philippe.cousineau Tue, 11/10/2009 - 06:04

I had a suggestion from TAC with version 7.x that works for me...

backup the

program files/wfavvid/tomcat_appadmin/webapp/appadmin

when you log back it's gona create the appadmin again and fix the problem

justincohen Fri, 11/13/2009 - 08:54


I had that problem after putting in SR4..

Now if I can just get the repository fixed - i'd be doing well.


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