CME and Unity Express Question

Unanswered Question
May 8th, 2009
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Unity Express 7.1 - After a caller leaves a message in Unity Express voice message box, they here "wait while I transfer the call" and it gets transfered to the operator, because I configured the operator ext as zero out option under each mailbox. How do I get Unity Express to say Goodbye after a message is left in a mail box.

CME 7.1 - When callers call the company main number and switchboard answers, then transfer the caller to an employee. The employee sees the switchboard extension, instead of the original calling number. I have a SIP trunk to the Telco. What configuration do I have to perform on CME 7.1 to keep the integrity of the original calling number? And If I need the SIP Telco to make a configuration change on their side for this to happen, what should I be telling them to configure on their SIP device?


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