I am running Cisco Unity Business Edition 7. I am trying to forward a cti port to a outside long distance number. When I forward the number to a local number it goes through fine. My external mask is set to a number that is allowed to make long distance calls. This worked fine until the phone company changed how the long distance was being tracked. Before they had a ani number assigned to the whole pri. This caused problems as there are multiple tenents in this building all being required to pay for their own long distance. If I call from a internal extension to the forwarded number it works fine.
I think is where the problem is because the phone company doesn't have that number in their switch so they aren't allowing the long distance call to go through.