05-09-2009 05:09 PM - edited 03-15-2019 05:55 PM
I am running Cisco Unity Business Edition 7. I am trying to forward a cti port to a outside long distance number. When I forward the number to a local number it goes through fine. My external mask is set to a number that is allowed to make long distance calls. This worked fine until the phone company changed how the long distance was being tracked. Before they had a ani number assigned to the whole pri. This caused problems as there are multiple tenents in this building all being required to pay for their own long distance. If I call from a internal extension to the forwarded number it works fine.
I think is where the problem is because the phone company doesn't have that number in their switch so they aren't allowing the long distance call to go through.
05-09-2009 06:27 PM
CTI ports are to be used with JTAPI apps for 1st hand control of integrations, not for FW
if you need something like that then use CTI RPs
if you need to send a special ANI then use a translation pattern to modify as necessary
HTH
java
if this helps, please rate
05-09-2009 06:37 PM
Can you give me a example of both ?
Just curious why does it work with local calls ?
05-09-2009 06:41 PM
A couple things to troubleshoot. Can a phone with the same CSS call that number?
Turn some debugs on the gateway and see if it is even hitting the gateway. If it is, from there see if you are receiving a reject message from the telco.
Please rate if this helps.
05-09-2009 07:40 PM
Well this is interesting. I enabled all these debug flags. debug voip ccapi inout, debug vpm all, an debug vtsp all. I don't see anything going through. Even calls that complete.
07-21-2009 08:11 AM
Do you have terminal monitor turned on?
you wont see any debugs unless you have it on.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide