Problems with CUPC

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May 11th, 2009
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I have installed CUPC on my computer and configured my Call Manager,

I have added the UPCDIEGO with user diego with a DN shared with a IP phone with the same user on xxx.xx.x.xxx but when i start the CUPC it is unable to connect to the server.

My server has only the Call Manager installed on it.

Could sameone give me steps to follow to make CUPC to work?

Thank you in advance

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Overall Rating: 3.6 (7 ratings)
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shaunswales Mon, 05/11/2009 - 03:23
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CUPC will not work with CUCM, you need to change the login server to the Cisco Unified Presence Server.

Please rate if this post answered your question.

Jaime Valencia Mon, 05/11/2009 - 06:29
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CUPC RN

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/release/notes/ol15710.html


Required Servers


The following servers are required for Cisco Unified Personal Communicator operation:


•Cisco Unified Communications Manager is installed in your network and configured to handle call processing and point to point video. It provides Cisco Unified IP Phone control through the Cisco Unified Communications Manager computer telephony interface (CTI). For Cisco Unified Communications Manager details, see the following URL:


http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html


•Cisco Unified Presence is installed and is operational. This server provides the Cisco Unified Personal Communicator client configuration and presence information. For Cisco Unified Presence details, see the following URL:


http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html


•LDAP server version 3


At least by the post you only have 1 out of 3 required, so it's impossible for you to use CUPC client if you don't meet requirements.


HTH


java


if this helps, please rate

Adrian Saavedra Mon, 05/11/2009 - 06:48
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Hi Maria,


I recommend you buy a copy of the book "Deploying Cisco Unified Presence" book, by HouTong Luo (Michael). It's a good reference to know how to deploy and troubleshoot CUPS & CUPC.


http://www.lulu.com/content/5552336


Best regards,


- Adrián.

mariapenilla Mon, 05/11/2009 - 07:56
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If i understood correctly I should configure the CUCM and install on CUPS and LDAP. Therefore now I am have to start step 2 by intalling the other two required servers (CUPS and LDAP).


Where can i install them??Can they be installed in a virtual machine?Should it have Cisco HW?


I am following the Deploying Cisco Unified Presence too, thank you for the explanation.


Really appreciated.

Adrian Saavedra Mon, 05/11/2009 - 08:13
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Hi Maria,


Basically, you need to install CUCM and configure LDAP integration to a LDAP Directory (i.e. Active Directory). Then you install and configure CUPS in another server platform and integrate it to CUCM. Then you can deploy CUPC.


CUPC can only search user in LDAP (this is why LDAP integration in CUCM is required). If not, there might be a good chance to miss phone presence.


You can try CUCM and CUPS on VM (for lab purposes). Then you can set up an Active Directory to test LDAP integration with CUCM.


Best regards.

Justin Brenton Sun, 05/17/2009 - 09:53
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Hi mariapenilla,


In the UPCDIEGO have you unchecked Enable control of CTI on the CUPC Communictor.


Have you enabled licensing for the CUPS user in CUCM?


Assigned the user to the device?


Ensure the primary extension for the user is selected on the bottom of the page.


Ensure that the username of the user is in the userid field of the Personal Communictor (UPCDIEGO).


Login to CUPS administration and ensure that your DIEGO user is licensed and showing as registered to a CUPS Cluster.


HTH, Please rate


Regards,

Justin

mariapenilla Mon, 05/18/2009 - 07:38
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Hi Justin,


I have already followed those steps but if I understood correctly after that I still have to install CUPS and LDAP to make Personal Communicator work.



Right now i was trying to install the Cisco Unified Presence, I have an installation DVD but there are several files and I can't find any exe file.


I tried to find in Cisco the installation file but I don't really know which am i supposed to pick:

Unified Presence Locale Installer

Unified Presence Server (CUPS) Updates

Voice Applications OS and BIOS Updates.


I need a new and full installation. Which file would that be?


Can I install it into a virtual machine with Windows server 2003?


Best regards.

Jaime Valencia Mon, 05/18/2009 - 07:44
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CUPS is linux, EXE files does not exist in linux, that's windows platforms


If you have the install DVD just put it in the DVD tray


Also if you're trying to download CUPS for fresh install it's a no go, only updates are posted. NO BOOTABLE IMAGES ARE POSTED.


You need to place an order for the install media.


HTH


java


if this helps, please rate

Adrian Saavedra Mon, 05/18/2009 - 08:20
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Hi Maria,


The virtual machine needs to be Linux. I have CUPS 7 (and also CCX 7) installed using VMWare Server 2 in a Ubuntu Server 9. It works fine.


Best regards,


- Adrián.

Justin Brenton Mon, 05/18/2009 - 09:48
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Hi Maria,


You will need to install CUPS as a Linux VMWare Image.


After you install CUPS and go through the installation process you will then create a SIP Trunk with CUCM, you will then be able to login to CUPS even without LDAP authentication.


As long as CUPS is synced with CUCM you will be able to login to CUPS.


Regards,

Justin

mariapenilla Wed, 05/20/2009 - 22:43
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Hi Adrian,


I am installing Linux Ubuntu server on VMWare Server 2 and during the installation I have the option to install:


DNS sever

LAMP server

Mail server

OpenSSH server

PostgreSQL database

Print server

Samba file server

Tomcat Java server

Virtual Machine host

Manual package selection


Which one did you use?


I tried with the default (DNS server) because it seems that wouldn't affect.


Did you install by console the Cisco Unified Presence by commands?


Which commands did you use?I am not very used to use Linux with such interface. Any guide you could advice me to use?


Thank you very much.





mariapenilla Thu, 05/21/2009 - 01:09
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Hi all,


I finally install in VMWare Infrastructure Client two Virtual Machine both with Ubuntu server 9.0.


In one of them i used sudo apt-get install x-window-system-core gnome-core in order to have a graphic interface and easily get into the Cisco Unified Presence installation DVD but I get stacked in this step because I don't know the file I should use, I have several folders: Anaconda-source, isolinux, cisco , redhat dosutils, images...I picked the autorun file but seems it doesn't do anything.


If I try with the Cisco Unified Contact Center same thing happens, no file seem to be installation file for Ubuntu.


Can anyone help me out to know what I should do, I have just installed Ubuntu Server and I have no idea which is the next step to take to have CUPS installed, if anyone has a guide to follow I will kindly appreciate the help.

Adrian Saavedra Thu, 05/21/2009 - 05:58
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Hi Maria,


When installing ubuntu server, from the options above I chose Virtual Machine Host.


After installing ubuntu server, you can follow this link step by step to install VMWare Server 2. It's easy n quick.


http://www.howtoforge.com/how-to-install-vmware-server-2-on-ubuntu-8.10


Then you access the GUI and start creating your virtual machines.


Good luck.

mariapenilla Mon, 05/25/2009 - 02:16
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Hi adrsaagom,


Thanks a lot for all your hints.


Up to now I have installed Ubuntu Server on a virtual machine with VMWare Infrastucture Client and finally got into the Cisco Unified Presence installation using Installing Cisco Unified Presence Server Release 1.0(1)guide.


The problem is that I still getting problems...I got into the Platform Installation Wizard and I got Network Connectivity Check Failure.


I configured the network setup with the ip address of the VM with linux I created , enabled DNS but get connectivity error, I guess I may have done something wrong and I can't ignore this error and consecutively I can't follow the configuration.


I have added the application server on the Call Manager but I was only able to set its name and nothing else was permitted to add, no ip address was set, I imagine this could be an error.


I hope you can help me out, get done with it and I promise I will rate your help with full mark.


Thank you very much for every thing I really appreciated your help.

mariapenilla Tue, 05/26/2009 - 01:43
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Hi Adrsaagon.


I solved the problem of Network Connectivity Check Failure by not enabling DNS in the Network setup, and I could get through the entire CUPS installation.


I successfully get logged in CUPC and when I show the general state of the system I get several error: configuration of the phone (TFTP), presence and LDAP.


I hope I can solve this problems by myself otherwise I will let you know.


If you have any more hints let me know, I will follow the

mariapenilla Tue, 05/26/2009 - 02:58
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Hi Adrsaaqom I tried to install the CCX 5.0(1) in the same way I did with CUPS by booting Ubuntu from the DVD Cisco Unified Contact Center Express/IP IVR/ Q Mgr but nothing happens, what am i doing wrong?

I thought that CCX was supposed to be installed in Linux too.

Adrian Saavedra Tue, 05/26/2009 - 06:14
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Hi Maria,


Glad to see you have CUPS installed. CCX is Windows Server 2003. So you have to create a new virtual machine and install Windows Server 2003. Then you can install CCX application.


Best regards,


- Adrián

mariapenilla Wed, 06/03/2009 - 05:34
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Hi Adrian,


I have tried to install CCX, in order to do that I tried to install first: 7.0.1_SR02_Build99.exe found in the cisco web which is CCX patch (CRS) which is required to be installed previously.


When I try to install CRS an error comes up: computer hardware provided by cisco system is required to install cisco unified CCX patch.installation will now abort.


In order to install CRS in such virtual machine I undertand that i will have to intall Cisco win2k3 OS, I imagine that is a OS and the installation probably will be like the Windws, where can i get this?


Which guide would you suggest me to use?


Thank you in advance.

Adrian Saavedra Tue, 05/26/2009 - 06:28
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Regarding your errors with CUPC, is because you have to accomplish some configuration in CUCM and CUPS as well. You can use this guide to get CUPS/CUPC work:


http://www.cisco.com/en/US/docs/voice_ip_comm/cups/7_0/english/install_upgrade/deployment/guide/CUPdeploy.html


Or follow the book Deploying Cisco Unified Presence.


Good luck,


- Adrian.

Justin Brenton Tue, 05/26/2009 - 09:25
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Looks like your almost there..... Keep going through the configuration guide and troubleshooting guide and you'll have it up and running in no time.


mariapenilla Wed, 06/03/2009 - 05:36
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Hi,


I have tried to install CCX, in order to do that I tried to install first: 7.0.1_SR02_Build99.exe found in the cisco web which is CCX patch (CRS) which is required to be installed previously.


When I try to install CRS an error comes up: computer hardware provided by cisco system is required to install cisco unified CCX patch.installation will now abort.


In order to install CRS in such virtual machine I undertand that i will have to intall Cisco win2k3 OS, I imagine that is a OS and the installation probably will be like the Windws, where can i get this?


Which guide would you suggest me to use?


Thank you in advance.

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