When going to the directories on one of our phones we are unable to see the BLF status of other users on the voip system. We were told by cisco that this is due to the fact that the users have special characters in the phone number field in active directory ie. (313)555-5555 And if we want presence to function properly we must remove all special characters in active directory phone numbers. Not that i don't believe cisco, but i have a hard time believing that there is no work around to this. We have over 2000 users at our location and changing active directory for every user would be an administrative nightmare. Has anyone experienced this or know of a work around?