change CME ephone hold/auto-answer behavior for dual line

Answered Question
May 11th, 2009
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Hi,

I have a ephone-dn with dual-line, when the first line in use, the second call came into the same number. If I put first line on hold, the second line will be automatically answered.Can I just let the second line ring, but still put the first line on hold ?


Thanks

Correct Answer by Nicholas Matthews about 8 years 1 month ago

Hi Peng,


I actually just filed a bug on this recently.


This is your bug: CSCsy99058


This should be fixed into the next 12.4(24)T release.



hth,

nick

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paolo bevilacqua Tue, 05/12/2009 - 06:08
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Hi, not sure what exact IOS, phone model and FW you're using, byt what you described it is not normal operation.


When a 2nd call comes in you should have softkey presenting answer and hold choices separately.

pengfang Tue, 05/12/2009 - 06:32
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Thanks for prompt answer. IOS is c3640-jsx-mz.124-5b.bin, 12.4(5b), Phone is 7960, no FW configured.

Yes, when a 2nd call comes in, I see the softkey presenting "answer" on line 2, but at this time, I scroll back to the 1st line and press "hold" , then the 2nd line which is ringing will be automatically answered. I know this make sense, when holding the 1st line, you intend to answer the 2nd call, but can I just let the 2nd line ring while holding the 1st line ?

Correct Answer
Nicholas Matthews Tue, 05/12/2009 - 15:04
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Hi Peng,


I actually just filed a bug on this recently.


This is your bug: CSCsy99058


This should be fixed into the next 12.4(24)T release.



hth,

nick

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