05-11-2009 08:20 PM - edited 03-15-2019 05:57 PM
Hi,
I have a ephone-dn with dual-line, when the first line in use, the second call came into the same number. If I put first line on hold, the second line will be automatically answered.Can I just let the second line ring, but still put the first line on hold ?
Thanks
Solved! Go to Solution.
05-12-2009 03:04 PM
Hi Peng,
I actually just filed a bug on this recently.
This is your bug: CSCsy99058
This should be fixed into the next 12.4(24)T release.
hth,
nick
05-12-2009 06:08 AM
Hi, not sure what exact IOS, phone model and FW you're using, byt what you described it is not normal operation.
When a 2nd call comes in you should have softkey presenting answer and hold choices separately.
05-12-2009 06:32 AM
Thanks for prompt answer. IOS is c3640-jsx-mz.124-5b.bin, 12.4(5b), Phone is 7960, no FW configured.
Yes, when a 2nd call comes in, I see the softkey presenting "answer" on line 2, but at this time, I scroll back to the 1st line and press "hold" , then the 2nd line which is ringing will be automatically answered. I know this make sense, when holding the 1st line, you intend to answer the 2nd call, but can I just let the 2nd line ring while holding the 1st line ?
05-12-2009 03:04 PM
Hi Peng,
I actually just filed a bug on this recently.
This is your bug: CSCsy99058
This should be fixed into the next 12.4(24)T release.
hth,
nick
05-12-2009 03:48 PM
Thanks Nick, this really helps.
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