Steven Smith Tue, 05/12/2009 - 09:08
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Yes, it can be done.  UC500 only support the standard version of IPCC.


This document will give you information on the integration, for the 5.0 series.  Similar docs available for other versions.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/design/guide/crs502srnd.pdf


This document is a compatibility matrix for different versions of IPCC and UC500.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

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