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Reg: How to Configure IPCC with UC500

govind.mane
Level 1
Level 1

‎05-12-2009 02:57 AM - edited ‎03-21-2019 01:05 AM

Hi,

  Can we configure IPCC Server with UC500, if yes please share a document for the same.

Regards,

Govind

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Steven Smith
Level 7
Level 7

‎05-12-2009 09:08 AM

Yes, it can be done.  UC500 only support the standard version of IPCC.

This document will give you information on the integration, for the 5.0 series.  Similar docs available for other versions.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/design/guide/crs502srnd.pdf

This document is a compatibility matrix for different versions of IPCC and UC500.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

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