05-12-2009 02:57 AM - edited 03-21-2019 01:05 AM
Hi,
Can we configure IPCC Server with UC500, if yes please share a document for the same.
Regards,
Govind
05-12-2009 09:08 AM
Yes, it can be done. UC500 only support the standard version of IPCC.
This document will give you information on the integration, for the 5.0 series. Similar docs available for other versions.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/design/guide/crs502srnd.pdf
This document is a compatibility matrix for different versions of IPCC and UC500.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
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