Cisco 7921G stuck in "headset mode"

Answered Question
May 12th, 2009

Hi,

Has anyone come across a problem where a 7921 IP phone has got stuck in headset mode where you cannot transmit or recieve voice to/from the phone.

I have tried upgrading the firmware but no joy. There seems no ducumentation about this, so is this a hardware fault or does anyone know a fix/workaround?

thanks for looking

I have this problem too.
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Correct Answer
rob.huffman Tue, 05/12/2009 - 05:49
paul_savage Tue, 05/12/2009 - 05:52

Rob,

You are really helping me here:-) thank you very much for you quick and speedy responses.

thank you.

very kind regards

Paul

rob.huffman Tue, 05/12/2009 - 06:32

Hi Paul,

You are most welcome my friend! Glad to be of some small help here.

Cheers!

Rob

Gajanan Pande Fri, 02/17/2012 - 23:08

Zack,

If it's an hardware issue ( as discussed earlier in this thread ), the phone needs an RMA ( hardware replacement from Cisco ).

GP.

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