Cisco 7921G stuck in "headset mode"

Answered Question
May 12th, 2009
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Hi,


Has anyone come across a problem where a 7921 IP phone has got stuck in headset mode where you cannot transmit or recieve voice to/from the phone.


I have tried upgrading the firmware but no joy. There seems no ducumentation about this, so is this a hardware fault or does anyone know a fix/workaround?


thanks for looking

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Correct Answer
Rob Huffman Tue, 05/12/2009 - 05:49
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paul_savage Tue, 05/12/2009 - 05:52
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Rob,


You are really helping me here:-) thank you very much for you quick and speedy responses.


thank you.


very kind regards


Paul

Rob Huffman Tue, 05/12/2009 - 06:32
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Hi Paul,


You are most welcome my friend! Glad to be of some small help here.


Cheers!

Rob

Gajanan Pande Fri, 02/17/2012 - 23:08
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Zack,


If it's an hardware issue ( as discussed earlier in this thread ), the phone needs an RMA ( hardware replacement from Cisco ).


GP.


Pls rate helpful posts !!

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