Solved: Cisco 7921G stuck in "headset mode"

paul_savage · ‎05-12-2009

Hi,

Has anyone come across a problem where a 7921 IP phone has got stuck in headset mode where you cannot transmit or recieve voice to/from the phone.

I have tried upgrading the firmware but no joy. There seems no ducumentation about this, so is this a hardware fault or does anyone know a fix/workaround?

thanks for looking

Rob Huffman · ‎05-12-2009

Hi Paul,

This seems to indicate a Hardware problem :( Here is a similar thread that is addressed by Michael @ Cisco;

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Wireless%20-%20Mobility&topic=Wireless%20IP%20Voice%20and%20Video&topicID=.ee6e8bc&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc155bb/0#selected_message

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎05-12-2009

Hi Paul,

This seems to indicate a Hardware problem :( Here is a similar thread that is addressed by Michael @ Cisco;

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Wireless%20-%20Mobility&topic=Wireless%20IP%20Voice%20and%20Video&topicID=.ee6e8bc&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc155bb/0#selected_message

Hope this helps!

Rob

paul_savage · ‎05-12-2009

Rob,

You are really helping me here:-) thank you very much for you quick and speedy responses.

thank you.

very kind regards

Paul

Rob Huffman · ‎05-12-2009

Hi Paul,

You are most welcome my friend! Glad to be of some small help here.

Cheers!

Rob

ZACK MCCARTY · ‎02-16-2012

Was there a resolution to this?

Gajanan Pande · ‎02-17-2012

Zack,

If it's an hardware issue ( as discussed earlier in this thread ), the phone needs an RMA ( hardware replacement from Cisco ).

GP.

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