UCCX 7.0 : Agents should always be ready, even if they miss calls

Answered Question
May 12th, 2009

Hi

We have UCCX 7, Had a query, if Agents can continue to be in "Ready" State, even if they have missed calls. This is an odd requirement, however has been requested by Customer.

Thanks.

Correct Answer by chadlincoln about 7 years 9 months ago

Log in to the appadmin, go to System, System Parameters, set "Agent State after Ring No Answer*" to Ready.

Please rate if this helped.

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Correct Answer
chadlincoln Tue, 05/12/2009 - 06:47

Log in to the appadmin, go to System, System Parameters, set "Agent State after Ring No Answer*" to Ready.

Please rate if this helped.

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