Divert the Call to Manager Mobile if No Agent is Logged-In

Unanswered Question
May 12th, 2009


In UCCX 7.0, suppose the all the agents are logged out, can we have the calls coming into the queue to be diverted to a Mobile number?


I have this problem too.
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chadlincoln Tue, 05/12/2009 - 07:14

You can do this. It would take some scripting. You could script it so that it will run a check to see if any agents are logged in. If they are not logged in, you can do a call redirect to the cell phone number.

Please rate if this helped.


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