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Divert the Call to Manager Mobile if No Agent is Logged-In

csshenoy80
Level 2
Level 2

‎05-12-2009 07:09 AM - edited ‎03-14-2019 04:04 AM

Hi

In UCCX 7.0, suppose the all the agents are logged out, can we have the calls coming into the queue to be diverted to a Mobile number?

Thanks.

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chadlincoln
Level 3
Level 3

‎05-12-2009 07:14 AM

You can do this. It would take some scripting. You could script it so that it will run a check to see if any agents are logged in. If they are not logged in, you can do a call redirect to the cell phone number.

Please rate if this helped.

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