No ringback on PSTN

Unanswered Question
May 12th, 2009
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Hi,


We have a problem where no ringback is generated to the PSTN when our SIP outbound provider sends a "183 session progress". Another SIP carrier we use sends "180 ringing" and ringback is generated.


The problem manifests itself when an IP phone is set to call forward to a mobile.


Call flow would be as follows;


PSTN--->H323 gateway---> CCM --->SIP


We are using CCM 6.1.3, the H.323 gateway is a 5300 running 12.3.15a, SIP is our outbound provider


We have tried settings outlined in below links but to no avail


http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/voice_troubleshooting/old/vts_h323.html#wp1040369


http://www.cisco.com/en/US/docs/ios/12_1t/12_1t5/feature/guide/dt4t323.html#wp1015363


Has anyone experienced a similar issue? Any help appreciated

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Adam Thompson Tue, 05/12/2009 - 08:17
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You may be running into bug CSCsq67485. The bug states that it is fixed in 6.1.3, but TAC has confirmed that it is not actually fixed until 7.0


CSCsq67485 Bug Details

No ringback tone for SNR calls incoming through the H323 gateway


Symptom:

Callers get no ringtone or one ring and silence


Conditions:

Incoming calls are through H323 gateway; called number is enabled for mobility and call is routed to Remote Destination


Workaround:

In addition to the fix for this defect, please make sure to set the service parameter "Send Progress Timer" to 1 sec more than DelayBeforeRinging Timer


If H323 ICT is used, this "Send progress Timer" should be adjusted to 1 sec more than DelayBeforeRinging Timer in clusters in the call path


This workaround is addressed in CSCsq92647


Thanks,

-Adam


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