I setup a wallboard on our system that shows the agent state, whether they're talking, not ready, etc.. The problem is that when someone dials out it will always show them as "Not Ready" and not "Talking". When they receive an inbound call it shows correctly just not outbound. I tried several different ways to dial out, I tried using an outbound script and then tried dialing out like you would a typical office and each time it shows the state as "Not Ready".
Anybody have any ideas of how to fix this?
In CRS it appears to be recording the number of outbound calls being made accurately.